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How to take restaurant orders on WhatsApp automatically
Restaurants already take orders on WhatsApp. It works right up until the rush, when the phone is behind the counter and three people are typing at once. This guide outlines what it takes to automate that without losing the personal channel customers already use.
By Hamza Khalil Bhatti
Why WhatsApp orders break during the rush
- The phone is behind the counter while staff are serving
- Several customers type at once and messages get missed
- Addresses and modifications get misread
- The alternatives: delivery platforms that take a share of the ticket, or an app nobody installs
What an automated WhatsApp ordering flow needs to do
- Show the menu and answer questions about it
- Build the cart, including modifications and coupons
- Collect the address and delivery instructions in a structured form
- Confirm the order back before anything is sent to the kitchen
- Send a complete ticket to the dashboard and kitchen display
- Keep the customer updated in the same WhatsApp thread
What to check before going live
This section is still being written.
When a person should still step in
This section is still being written.
Related: OrderRise, the WhatsApp ordering bot for restaurants · All articles